Customized Employment Services

Customized Employment services are designed to create unique, meaningful employment or self-employment experiences for individuals needing more intensive, specialized services. Job placements are specifically developed and carved to suit each individual, adhering to the guiding principles and philosophy of Customized Employment – “real work for real pay.”

Customized Employment uses the individualized assessment of the strengths, needs and interests of the participant, identified and gathered through an initial Discovery process and the development of an Employment Profile. This process enables coaches and clients to work together to secure employment opportunities that are suitable to the job seeker’s strengths and abilities. Further services provided through this effective program include one-on-one intensive job coaching and job maintenance assistance. Assistance with employment terms and conditions, contracts etc. make this a very user friendly program for employers as well as job seekers.

Piers is a qualified contractor for Community Living British Columbia.

Housing Placement Services

Piers has been providing housing placement services within various provincial programs since 2009.  Utilizing Housing First methodologies, we have developed relationships with market landlords a well as housing providers for subsidized, transitional and affordable housing in an effort to provide our clients with housing options.  Currently we provide these services in West Kelowna as part of the Homelessness Partnering Strategy for rural and remote communities.  In addition, we provide these housing assistance to our Third Party Administration of Benefits clients in Kelowna, West Kelowna, Vernon and Penticton.  Piers is also qualified, and voluntarily administers the Vulnerability Assessment Tool; a BC Housing assessment that helps to prioritize our at risk community members in need of housing.

FreshSTART – Skills Training and Readiness Training for Employment 

The FreshSTART team will work with eligible participants to address barriers through life skills services and increase Essential Skills and Job Readiness through job search assistance, skills training – including short-term certificate training, employment experiences and financial supports. Many community partnerships and employers are in place to further support the success of participants.  Call our Penticton office today for more information!

Job Development 

Job Development services are designed to link job seekers with suitable employers, matching the individual’s unique skills, qualifications and abilities with appropriate employment opportunities. If eligible, individuals are referred to our CLBC Job Developer, who will evaluate and assess the participant’s credentials, assist with employment applications, help to develop resumes, negotiate terms and conditions of employment and provide job coaching services when necessary. We are available to provide any other supported employment services needed to be successful!

Piers is a pre-qualified employment services contractor for Community Living British Columbia.


Third Party Administration of Benefits Program

On behalf of the Ministry of Social Development and Poverty Reduction, Piers delivers Third Party Administration of Benefits in Kelowna, West Kelowna and Penticton. This program provides participants with conflict resolution, life skills and employment coaching, administration of income assistance benefits, and non-ministry advocacy services. This program is offered in an effort to assist individuals in positively managing their personal and professional life. All individuals participating in this program must be referred to Piers by the Ministry of Social Development and Poverty Reduction.

Skill Development and Workshops 

Piers has developed over 60 individualized lesson plans delivered in both group and one-on-one settings. These workshops are designed to enhance employment related skills and goals and to promote positive well-being and healthy living. Too numerous to list, our workshops are geared towards the following themes:

  • Employment and career planning
  • Personal and employment related skill development
  • Life Skills (including basic need workshops such as housing and Health Enhancement and Personal Care)
  • Housing

Piers is a pre-qualified skill development services contractor for Community Living British Columbia.

Services are provided in one of our  four Piers offices or in WorkBCs throughout the Central Okanagan. Contact us to learn more, or visit WorkBC Kelowna.


Piers is happy to collaborate with the following partners:



1799 Harvey Avenue,
Kelowna, BC  V1Y 6G4

Tel: (250) 762-3494
Fax: (778) 478-0133



95-246 Martin Street,
Penticton, BC  V2A 5K3

Tel: (250) 490-8696
Fax: (778) 478-0133



#3-2411 Drought Road
West Kelowna, BC  V4T 1P6

Tel: (250) 878-2740
Fax: (778) 478-0133



3006 34th Street,
Vernon, BC  V1T 5X5

Tel: (236) 426-3838
Fax: (778) 478-0133